Setting up the new Zune software and updating the first gen Zune firmware
Now that the new Zune website and software is up and running, I thought it would cool to quickly go over the installation of the new software as well as the firmware upgrade to the first generation Zune. You won’t find a review of the software itself - I’ll save that for later on. For now - this is simply the installation process which I’m sure a lot of you will be undertaking today or sometime this week.
First, make sure to download the new Zune software from the new Zune.net website. If you want the entire Zune "experience", make sure to get yourself a Zune tag. You can then share your album and music listening experience with friends and others in the Zune community. If you want to see what I’m listening to these days, look me up at krunkermedia (that’s my Zune and Xbox Live gamer tag).
Installing the new Zune software
The new Zune software package weighs in at around 34 MB but the overall software installation process is in itself quite fast. Once the setup begins, you’ll see the following screen shots:
Ah yes.. the good ol EULA. You might as well accept it..
You’re now pretty much ready to install.
There are basically three steps to the initial software install. The installer will check for new updates, prepare your computer, and then finally install the Zune software.
still installing..
Hey look at that. The software is installed! Now comes time to go over your Zune software settings.
You can choose to either "go right to my collection" or go "customize settings first". I’m more of a power user, so I’m inclined to choose customization first but that’s entirely up to you. If you choose to go to your music collection first, you can always change the default settings later on.
We’re in the process of customizing settings. The screen here shows you all the directories that the Zune software monitors for different kinds of media files. (excuse my blacked out directory names…)
Next up - set up your file associations..
Would you like to enroll the Customer Experience Improvement Program?? Sure…..
And we’re in!!
For those of you curious - this is version 2.1 of the new Zune software. Again - I won’t go into the software details yet - we’ll save that for later on.
Updating the Zune firmware
That’s only the first step of course.. If you have a first generation Zune, you’ll need to update the firmware on the Zune with the latest firmware from Microsoft. This is definitely one of the areas where Microsoft should be commended. Features being rolled out with the second generation Zune are also be made available on the older Zunes. This means you’ll be able to do wireless sync, use the new GUI, support podcasts, etc etc.
To get things rolling, connect your Zune via the USB cable.
I got the above screen shot telling me that I need to update the Zune to version 2.2 of the device software. Let’s go ahead and perform the upgrade!
The software first downloads the update and then..
copies it to the Zune. The overall downloading and copying is quite fast - what ultimately takes time is the actual Zune software install on the player itself.
When the Zune starts the software install, the player will reboot twice before actually finishing up the install. Once the install is finished, you’ll have one more reset and then the new Zune GUI will appear.
Now that the Zune is updated and connected back to the PC, I can begin setting up the rest of the Zune software. First things first - my Zune was originally set up for another PC. Unlike the first version of the Zune software, the new software allows you to connect and sync with a new PC without losing the original content on the Zune.
If you have a Zune Tag, you can link your tag to your Zune player now.
Finally, you can tell the Zune software to automatically add all of your media content from some pre-defined folders. I like to manually add my content.
And that’s it! We’re up and running!!
Note - I did try out the wireless sync option. You need to set up wireless sync from the Zune software application. Here are some screen shots:
Here’s the wireless sync setup page. Click on "Setup Wireless Sync" to proceed with the setup.
The Zune software in conjunction with the connected player will attempt to find wireless networks to connect to. If you don’t broadcast your wireless network’s SSID, you can manually enter the information in yourself.
Enter the SSID and passcode if you need to do it manually..
If it all works, the Zune software will notify you. You can then initiate syncs from the Zune.
Oh yes.. for people who are wondering what the new UI looks like on an older Zune…

November 13th, 2007 at 9:45 pm
hi,
I have tried to sync my zune using my wireless network but the zune keep telling me ‘can’t connect to pc, make sure you’re logged on’ whereas the zune software tell me that I’ve successfully setup my wireless sync.
can you help me please
thanks
November 14th, 2007 at 5:32 am
Fadel,
I wonder if all of your Zune services are running. Open up your services application and search down the service list to find Zune related ones. They should be running in the background on your Windows box. If that’s not it - could it be you have Windows firewall up and running? Finally - drop by Zune.net’s support forums. I’m sure you’re probably not alone here. Luckily things worked on the first try for me.
November 20th, 2007 at 8:20 am
Got me a Zune 30gb from woot. Included CD will not run. Went to Zune web site and down loaded the setup S/W, (34mb self extract) and ran it. Keep getting Ordinal 284 not found in MSI.dll error. Unable to complete setup. MS and Zune C/S tele call reps have no clue. Can any one help??????????????
November 20th, 2007 at 9:58 pm
Hi,
Just upgraded my Zune to the 2.2 firmware, and installed the new Zune software. I like the old Zune software better, anyway to use the 2.2 Zune with the older version of the software ?
thanks
January 7th, 2008 at 10:08 pm
hey
ive had my zune for quite a while (since may 07). i havent updated any software til bout a week ago, so i updated to the 2.3 version. my first gen software worked just fine - no problem setting it up or syncing. with this new software, everything is running fine, it just wont let me sync. i did a system restore on my zune (restart and hold back button, center pad button, and left pad button all at the same time). i can connect it and the software on my computer detects it, it just wont let me sync. i spent about 3 hours on the help line with alibaba from who knows where but they couldnt help. can you help? I dont know wat to do, other than use the thing as the most expensive paperweight ive ever bought.
January 14th, 2008 at 11:29 pm
I have a 30gb zune that wont connect to my new computer,I installed zune but it wont update and recognize my already up-to-date zune,how do I fix this?I went through the download from zune.net and I went through the help page doing all the stuff it said and I still dont get the update it says it needs…
January 22nd, 2008 at 7:03 pm
i have a 30 gig zune and am currently trying to update my software to the 2.3, but i keep getting INSTALLATION FAILED. SETUP MUST STOP BECAUSE THE REQUIRED PACKAGE ‘ZUNE’ FAILED TO INSTALL. the error code # is 0×80070643.
PLEASE HELP!!!!!!!!!!!!!!!
January 24th, 2008 at 6:04 pm
Well I finally got the new software on disc. (I couldn’t upload from internet because I have dialup.) Now that I have it all installed in my computer I needed to update my 30GB zune. But every time I update it at the end it says Zune was not updated and then it said error code with a code by it! i need help!!
February 19th, 2008 at 3:13 am
I just updated my Zune software and I absolutely HATE IT. How do I get my old zune software back?!?!? PLEASE HELP! I want it back desparately. Its so hard to use now.